At Adaptable Recruitment we have a fantastic opportunity for a Claims & Customer Service Administrator to join a market leading company in the Liverpool area

Salary: £23788 - increases after 6 month probation
6 months FTC - with potential to go permanent
Fully office based: discussion over hybrid working after training
Working hours: 35 hours
Reporting into: Team Leader

Main Responsibilities to include:

• Check validity of claims by checking against information on the computerised system
• Process valid claims through use of computerised system in a timely and accurate manner
• Contact Policyholders by post or telephone in the event of insufficient/incorrect claim information
• Update any changes to policyholder details and send out updated schedules
• Present a welcoming, efficient and professional counter service to visiting policyholders and other visitors to the company
• Ensure visitors book is completed, post box is emptied and claim forms received via the counter are logged on the system
• Ensure the adherence to regulatory and compliance standards
• Keep your team leader informed of any unresolved issues
• As required, provide cover on the Technical Claims team (deceased, personal/dental,hospital and PMI claims)
• As required, provide cover on the Telephony team ensuring that inbound telephone enquiries are handled in a courteous and efficient manner

The ideal candidate:

• Quality of claims via claims audit, error spreadsheet etc
• Quantity of claims processed
• Quality of customer service
• Telephone manner
• Product knowledge
• Flexibility in covering in Technical and Telephony