Customer Care Executive

  • £22000.00 - £23000.00 per annum
  • Full Time
  • Chester
  • Travel and Tourism
  • 13/11/2023
  • Office Support
  • BBBH7157
  • Customer Care Executive
  • Permanent
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Customer Care Executive | Chester | £22-£23k

Adaptable Recruitment are wishing to speak to customer focused candidates who are looking for a Customer Care Executive role within a fast-paced business based in Chester.

Open to candidates who have a strong work ethic and have experience within a fast-paced office environment.

This is a full time, permanent role and offers a brilliant office environment with a great culture and enhanced company benefits.


  • £22-£23,000
  • FULL-TIME 37.5-hour week
  • Varied shift patterns Monday- Sunday
  • 22 days holiday
  • Enhanced Company Benefits Package including holiday discounts.

Job Duties:

  • As a customer Care Executive, you will receive a high volume of incoming calls from both customers and agents.
  • Deal with Telephone enquiries in a helpful and precise manner.
  • Pricing, quoting and administering booking amendments as requested by the customers.
  • Investigate booking anomalies and irregularities to resolve these efficiently.
  • Handle incoming calls from Agents regarding documentation and Admin queries.
  • Chase relevant colleagues or suppliers for documentation/confirmation
  • Discussing the different options with the customers to ensure they are happy to continue with their holiday arrangements and administering all changes on the booking system.

Who will I report in to?
Customer Service Manager

When will interviews be taking place?
Interviews will be happening as soon as possible.

Ideal experience?

  • Excellent telephone manner
  • Skilful with Microsoft Office (Word/Excel)
  • Able to create solutions & identify areas for improvement in procedure.
  • Excellent numeracy and literacy skills
  • Ability to organise, prioritise and manage own workload to tight deadlines.
  • Manage a diverse range of duties at one time.
  • Experience in dealing with conflict resolution.
  • Travel experience (desirable)

Apply for this position