Customer Care Executive | Chester | £22-£23k

Adaptable Recruitment are wishing to speak to customer focused candidates who are looking for a Customer Care Executive role within a fast-paced business based in Chester.

Open to candidates who have a strong work ethic and have experience within a fast-paced office environment.

This is a full time, permanent role and offers a brilliant office environment with a great culture and enhanced company benefits.

Package:

• £22-£23,000
• FULL-TIME 37.5-hour week
• Varied shift patterns Monday- Sunday
• 22 days holiday
• Enhanced Company Benefits Package including holiday discounts.

Job Duties:

• As a customer Care Executive, you will receive a high volume of incoming calls from both customers and agents.
• Deal with Telephone enquiries in a helpful and precise manner.
• Pricing, quoting and administering booking amendments as requested by the customers.
• Investigate booking anomalies and irregularities to resolve these efficiently.
• Handle incoming calls from Agents regarding documentation and Admin queries.
• Chase relevant colleagues or suppliers for documentation/confirmation
• Discussing the different options with the customers to ensure they are happy to continue with their holiday arrangements and administering all changes on the booking system.

Who will I report in to?
Customer Service Manager

When will interviews be taking place?
Interviews will be happening as soon as possible.

Ideal experience?

• Excellent telephone manner
• Skilful with Microsoft Office (Word/Excel)
• Able to create solutions & identify areas for improvement in procedure.
• Excellent numeracy and literacy skills
• Ability to organise, prioritise and manage own workload to tight deadlines.
• Manage a diverse range of duties at one time.
• Experience in dealing with conflict resolution.
• Travel experience (desirable)