At Adaptable Recruitment, we are supporting a well-established and rapidly growing equipment and services provider to recruit a Hires Manager in the Cheshire area. This is an outstanding opportunity for an experienced operational account manager or hires professional to step into a key leadership role within a respected and customer-focused organisation.

Salary: up to £50,000 depending on experience
Location: Cheshire - fully office & field based
Hours: Full-time - Permanent
Benefits: Enhanced benefits package

The Hires Manager will be responsible for managing a busy and customer-focused Hires Department, delivering strategic plans to support existing clients, expand market reach and maximise revenue. The role includes leading and developing a small team who manage the full lifecycle of the hire process-from enquiry through to off-hire.
This is an excellent opportunity for an experienced hires, service or operational account manager to further develop their career and play a key role in shaping departmental success.

Main Responsibilities to Include:

• Lead and maintain high standards across all hire processes and procedures
• Develop account plans and roadmaps for existing and lapsed customers
• Work collaboratively with sales and marketing teams to improve lead generation and customer engagement
• Coordinate with field-based sales colleagues to support site visits and client meetings
• Maximise the use of the company CRM system to improve communication and service levels
• Support team members' development through coaching, mentoring and identifying training needs
• Monitor performance, analyse sales data and produce regular reporting
• Promote strong teamwork and uphold company values at all times
• Ensure all activities meet internal health & safety standards

The Ideal Candidate:

• Proven operational account management experience, with a strong focus on customer relationships
• Excellent communication and interpersonal skills, with the ability to work cross-functionally
• Minimum 3 years' management experience with a track record of motivating and developing teams
• Background in plant hire, machinery, waste/recycling or a similar technical or equipment-based sector (advantageous but not essential)
• Strong problem-solving skills and a proactive mindset
• Confident using data to create plans and make decisions
• Strong IT skills including Excel, Word and PowerPoint
• CRM experience (HubSpot advantageous)
• Full UK driving licence

Benefits to include:

• Salary from £45,000 per annum
• Performance-related bonus scheme
• 23 days holiday plus public holidays and birthday off
• Company pension scheme
• Electric car scheme (salary sacrifice)
• Flexible working
• Health & wellbeing programme
• Life insurance
• Free on-site parking
• Range of additional benefits including: referral programme, sabbatical options, sick pay, enhanced family leave and employee discounts