Operations Manager (Cleaning & Facilities)

Liverpool | Full-time
£38,000-£42,000 (flexible for the right person)

The Opportunity:
We're partnering with a well-established, privately-owned cleaning and facilities business in Liverpool, known for its strong reputation and loyal client base.
With a growing team of 24+ employees and ambitious plans over the next 3-5 years, the business is focused on strengthening structure, improving efficiency, and scaling sustainably.
As part of this journey, they're looking for an Operations Manager who can take ownership of day-to-day delivery while also playing a key role in supporting future growth.

The Role:

This is a hands-on, high-impact position at the heart of a busy operation.
You'll ensure everything runs smoothly day-to-day, while also identifying improvements, supporting onboarding of larger clients, and helping the business scale in a structured and commercially effective way.
We're looking for someone equally comfortable being on-site supporting the team as they are planning ahead, improving processes, and driving performance.

Main Responsibilities to Include:

• Oversee day-to-day operations across a growing client portfolio
• Lead, support, and develop a team of 24+ staff
• Manage rotas, scheduling, and holiday cover
• Handle operational challenges (sickness, last-minute gaps, changes)
• Carry out regular site visits to maintain quality and support delivery
• Manage stock control across multiple sites
• Build and maintain strong client relationships
• Identify improvements across systems, processes, efficiency, and commercial performance
• Support onboarding of new and larger client contracts
• Assist with recruitment, onboarding, and team development
• Contribute to operational scalability and future growth planning

The Ideal Candidate:

• Experience managing teams in cleaning, facilities, hospitality, or similar
• Highly organised with strong problem-solving ability
• Proactive, hands-on approach
• Comfortable working both in the office and out on-site
• Strong communicator with staff and clients
• Commercial awareness and ability to spot growth opportunities
• Confident using systems and managing operational data

Importantly, we're keen to meet someone with an entrepreneurial mindset someone who thinks ahead, spots opportunities, and wants to play a genuine role in growing the business.

Why Join:

• Work closely with the business owner and influence direction
• Play a key role in a growing, ambitious company
• Make a visible impact with your ideas and improvements
• Be part of a supportive, down-to-earth team

Package:

• £38,000-£42,000 salary (flexible for the right candidate)
• 20 days holiday + Christmas shutdown
• Pension
• Mileage / travel expenses covered
• Primarily office-based with regular site visits and operational support in the field
• Full UK driving licence required
• Long-term growth and development opportunity

Interview Process..

Face-to-face interview process, including time with the team and exposure to day-to-day operations.