Customer Service Administrator/Claims Handler

Salary: £24,500 per annum
Hours: Full-time, Monday-Friday
* 8:00am-4:15pm or 8:45am-5:00pm
Working pattern: Office-based initially, with hybrid working available after a successful introductory period

A well-established organisation in the city centre is seeking a Customer Service Administrator/Claims Handler to join a supportive and long-standing team.

This role is ideal for someone who enjoys structured, process-led work, is confident handling customer calls, and is looking for a stable, long-term position rather than progression.

The role

• Handling inbound customer calls

• Completing customer service and administrative tasks

• Updating systems in line with set processes

• Managing routine, repetitive tasks with consistency and attention to detail

• Working collaboratively

The ideal candidate

• Previous customer service or office-based administrative experience

• Confident communicating with customers by phone

• Comfortable working in a structured, process-driven role

• Reliable, organised and aligned with company values

Working pattern

• Hybrid working available following introductory period

• Typical hybrid split of 3 days in the office and 2 days from home

Key benefits

• Health Cash Plan - claim back everyday healthcare costs

• Generous pension scheme - up to 9.5% employer contribution

• 26 days holiday plus bank holidays

• Performance-related bonus

• Employee Assistance Programme (EAP)