Adaptable Recruitment are pleased to be working in partnership with a well-established and growing transport and logistics business based in Runcorn, who are looking to recruit a Customer Service Advisor on a full-time, permanent basis.

This is an excellent opportunity to join a supportive, office-based team where customer experience is at the heart of the business and no two days are the same.

Key Responsibilities

• Providing a high level of customer service via phone and email

• Managing and monitoring shared inboxes, responding professionally and promptly

• Creating and updating jobs accurately on internal systems

• Entering data in a timely and accurate manner

• Communicating effectively with internal teams to meet customer requirements

• Handling incoming calls confidently and professional

The Ideal Candidate

• Previous experience in a customer service or administrative role

• Experience within transport, logistics, or a fast-paced office environment is desirable

• Confident telephone manner with strong written and verbal communication skills

• Proficient in Microsoft Office (Word, Excel, Outlook)

• Highly organised with the ability to prioritise workload and meet deadlines

• Methodical, accurate, and able to follow set procedures

• Proactive, reliable, and comfortable working both independently and as part of a team

What's on Offer

• Salary of £26,000 - £28,000 per annum

• Monday to Friday office-based role

• 25 days annual leave plus bank holidays

• Company pension

• Health & wellbeing support

• On-site parking

• Supportive team environment with long-term stability