Customer Service Advisor

Location: Liverpool
Salary: £26,000 - £28,000 per annum
Job Type: Full-time, Permanent
Working Hours: Monday to Friday, 9:00am - 5:00pm
Holidays: 25 days annual leave plus bank holidays

Adaptable Recruitment are delighted to be working in partnership with an established and well-respected organisation based in Liverpool, who are looking to recruit a Customer Service Advisor on a full-time, permanent basis.

This is an excellent opportunity to join a stable business that values customer experience and offers long-term career progression within a supportive team environment.

The Role

As a Customer Service Advisor, you will be the first point of contact for customers, providing a high standard of service while handling enquiries efficiently and professionally across multiple communication channels.

Key Responsibilities

• Managing inbound customer enquiries via phone, email, and online platforms
• Resolving customer queries and issues in a timely and professional manner
• Providing accurate information regarding products and services
• Updating and maintaining customer records accurately
• Escalating complex issues when required
• Working closely with internal teams to ensure a seamless customer journey
• Meeting individual and team performance targets

The Ideal Candidate

• Previous experience within a customer service or contact centre environment is desirable
• Strong communication skills, both written and verbal
• A professional, approachable, and customer-focused manner
• Excellent problem-solving skills and attention to detail
• Confident IT skills and experience using CRM or customer databases
• Ability to manage workload effectively in a fast-paced environment

Qualifications

• GCSEs (or equivalent) in English and Maths preferred
• Additional customer service or business-related qualifications are advantageous but not essential

What's on Offer

• Competitive salary of £26,000 - £28,000 per annum
• Monday to Friday working hours (9:00am - 5:00pm)
• 25 days annual leave plus bank holidays
• Full-time, permanent position
• Liverpool-based role
• Ongoing training and development
• Opportunity to progress within a well-established organisation

If you are an experienced Customer Service Advisor looking for your next opportunity, Adaptable Recruitment would love to hear from you.